Frequently Asked Questions
Here you’ll find answers to the most common questions about our rituals, orders, shipping, returns, and payments.
If you have any further questions, our customer care team is always happy to help.
Once an order has been placed, we begin processing it as quickly as possible. For this reason, we cannot guarantee that an order can be changed or cancelled. If you contact us shortly after placing your order, we will do our best to explore the available options with you.
Shipping is free on all orders across Australia.
Yes. You may return your order within 60 days of delivery, provided the items are unused, unopened, and in their original condition.
For hygiene reasons, opened or used beauty tools and skincare products cannot be returned unless they are faulty.
Please visit our Returns & Refund Policy for full instructions on how to return your items.
Orders are typically dispatched within 10 working days. Delivery times may vary depending on your location and local carriers.
Once your order has been dispatched, you will receive a confirmation email with a tracking number, allowing you to follow your delivery every step of the way.
Yes. All payments are securely processed through encrypted and trusted payment platforms to ensure your personal and payment information is safe and protected.
You can reach our customer care team by emailing us at info@kaiorabeauty.com
We’re always happy to assist you with any questions or concerns.