Welcome to the KAIORA BEAUTY FAQ
Frequently Asked Questions
Here you’ll find answers to the most common questions about our rituals, orders, shipping, returns, and payments.
If you have any further questions, our customer care team is always happy to help.
Can I cancel or change my order?
Once an order has been placed, we begin processing it as quickly as possible. For this reason, we cannot guarantee that an order can be changed or cancelled. If you contact us shortly after placing your order, we will do our best to explore the available options with you.
What are the shipping costs?
Shipping is free on all orders.
Can I return my order?
Yes. You may return your order within 60 days of delivery, provided the items are unused, unopened, and in their original condition.
For hygiene reasons, opened or used beauty tools and skincare products cannot be returned unless they are faulty.
Please visit our Returns page for full instructions on how to return your items.
How long will it take for my order to be delivered?
Orders are typically dispatched within 10 working days. Delivery times may vary depending on your location and local carriers.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking number, allowing you to follow your delivery every step of the way.
Is it safe to make payments on your website?
Yes. All payments are securely processed through encrypted and trusted payment platforms to ensure your personal and payment information is safe and protected.
How do I contact customer support?
You can reach our customer care team by emailing us at
info@kaiorabeauty.com
We’re always happy to assist you with any questions or concerns.